Open Competition for Appointment to the Position of Clerical Officer

Open competition for appointment to the position of Clerical Officer, permanent and temporary, nationwide in An Garda Síochána.

Closing date is 3pm, Wednesday 27th September, 2023

Overview of An Garda Síochána

An Garda Síochána is the national police and security service of Ireland with approximately 14,000 Garda Members, 3,350 Garda Staff and 370 Garda Reserves. The mission of An Garda Síochána is ‘Keeping People Safe’. An Garda Síochána is unique among policing services internationally as a unitary body responsible for the security of the State andthe provision of policing services. The two functions are united by an underpinning philosophy: the protection of the individual and the safety of communities. An Garda Síochána is in and of the community and community policing is the key and core to what the organisation does.

Clerical Officer Role

An Garda Síochána seeks to employ permanent Clerical Officers and temporary Clerical Officers nationwide. Following completion of the competition, two panels will be established and they will remain in place for a 2-year period from when the panels are first created.

Responsibilities

The nature of the work carried out by clerical staff may vary depending on the area of assignment within An Garda Síochána. It will involve such clerical/administrative tasks as may be assigned to the employee from time to time.

The following reflects the typical duties you may be required to undertake, if appointed.

• General clerical and administration duties e.g., filing, photocopying, answering/making telephone calls, dealing with emails etc. under the supervision of a designated manager;
• Supporting line-managers, and colleagues – both Garda Staff and Garda Members;
• Working as part of a team in delivering services;
• The role may involve interacting with the public - communicating and responding to queries and providing information face-to-face, by telephone or via email;
• Providing the highest standards in customer service;
• Using Information Technology on a daily basis, e.g. word processing, spreadsheets, databases, email and internet;
• Maintaining high quality records in a thorough and organised manner;
• Checking all work thoroughly to ensure it is completed to a high standard;
• Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work;
• Any other duties deemed appropriate which are relevant to the grade of Clerical Officer.

Person Specification

The candidate appointed as a Clerical Officer (CO) or Temporary Clerical Officer (TCO) in An Garda Síochána will be an individual of the utmost integrity and ethical values, demonstrating personal drive, commitment and energy. They will foster a culture of ethical behaviour and personal responsibility throughout their areas of responsibility.

Experience/Qualifications Required:

By the closing date of Wednesday 20th of September, 2023, candidates must:

• Have the requisite knowledge, skills and competencies to carry out the role;
• Be capable and competent of fulfilling the role to a high standard;
• Have a good general level of education;
• Be at least 17 years of age before the closing date i.e. born on or before 20th of September, 2006.
  • Candidates under the age of 18 will require parental/guardian consent to enter Garda Vetting.
• Fulfil citizenship, health & character requirements (see below) and clear Garda Vetting & Security Clearance.

Desirable Requirements:

• Previous relevant work experience, preferably in a customer service office environment;
• Skills/experience in Microsoft Excel and Microsoft Word.

In addition to the above, candidates must also be able to demonstrate the key competencies identified for effective performance at this level.

• Team Work;
• Information Management/Processing;
• Delivery of Results;
• Customer Service & Communication Skills;
• Specialist Knowledge, Expertise and Self-Development;
• Drive & Commitment to Public Service Values.

For more information about eligibility and the application process please see information booklet.

Application Process

How to Apply

Application forms in Irish and English below.

An application will only be considered valid if all sections have been completed on the official application form and it has been received by the closing date. The application form must be submitted in MS Word format to allow for word count. Please note candidates may be disqualified if they exceed the word count as indicated for each section.

Please note CVs will not be accepted, all applications must be submitted on the official application form.

Closing Date

Applications must be submitted to CO2023@garda.ie and marked with the subject heading: Clerical Officer 2023.

The closing date for receipt of applications is: 3pm Wednesday 27th of September, 2023.

Applications will not be accepted after the closing date.

It is suggested that you apply well in advance of the closing date in case you experience any difficulties. Support will be available during office hours via email at CO2023@garda.ie until the closing date.