Regional Control Centres

Regional Control Centres are responsible for the organisations 999 emergency and non-emergency call handling and dispatching service.   The four Regional Control Centres are the first point of contact for those seeking assistance from An Garda Síochána. 

The aim of the Regional Control Centres is to:

• Enhance the call handling service provided to the public;
• Improve the safety of Garda Personnel;
• Maximising the safety of the public;
• Increase management information to monitor organisational performance;
• Enhance public trust and confidence in An Garda Síochána.

Ensuring the highest standards in professionalism, the Regional Control Centres are supported by its new GardaSAFE technology system, as well as 400 dedicated Garda and Garda Staff personnel who deliver daily an enhanced and professional response to the public including providing a safe response of Garda Personnel to calls for service.

Regional Control Centres handle approximately 5,000 emergency and non-emergency phone calls 24 hours a day, 365 days a year. Specialist Garda communications support is also provided by the Regional Control Centres for large-scale public events that take place across the country each year.

In addition to managing the policing response, Regional Control Centres also work closely with external stakeholders such as National Ambulance Service, Fire Service and voluntary agencies ensuring a collective response to certain types of calls for service.