Garda Information Services Centre (GISC)

The Garda Information Services Centre (GISC) is a contact centre for operational members of An Garda Síochána. After an incident, Gardaí contact the GISC on mobile phones instead of returning to their station to record the case details. They give the details to trained civilian call-takers who enter the details on the PULSE system (An Garda Síochána’s database). Located in Michael Davitt House, Castlebar, the centre has some 250 staff including a Principal Officer who reports to the Chief Information Officer. 

The objectives of GISC are to:

• Increase Garda visibility
• Reduce Garda administrative workload
• Improve the data quality on PULSE

The Centre operates on a 24/7 basis to the following service level targets:

• Answer 80% of calls within 20 seconds of ringing
• Capture incident data in 7 minutes on average
• Keep the call abandoned rate less than 5%

In addition to taking calls from Gardaí, GISC administers the online reporting of theft and Traffic Watch Incidents to enable its investigation by Gardaí.

Since 2010, members of the public may declare on line the theft of property under €1,000. The facility may be accessed using the following link. 

GISC can be contacted at:

Michael Davitt House
Castlebar, Co. Mayo
F23 D303