Garda Information Services Centre
The Garda Information Services Centre (GISC) is a contact centre for operational members of An Garda Síochána. After an incident, Gardaí contact the GISC on mobile phones instead of returning to their station to record the case details. They give the details to trained civilian call-takers who enter the details on the PULSE system (An Garda Síochána’s database).
GISC was established on a pilot basis in September 2005 and rolled out nationally by October 2006.
The objectives of GISC are to:
- Increase Garda visibility
- Reduce Garda administrative workload
- Improve the data quality on PULSE
GISC is located in Michael Davitt House, Castlebar. The Centre has some 200 staff including a Principal Officer who reports to the Assistant Commissioner in charge of Strategy, Training & Professional Standards.
The Centre operates on a 24/7 basis to the following service level targets:
* answer 80% of calls within 20 seconds of ringing
* capture incident data in 7 minutes on average
* keep the call abandoned rate less than 5%
In addition to taking calls from Gardaí, GISC personnel also take Traffic Watch calls from the public. The Traffic Watch number (1890 205 805) allows road users to report driving hazards or incidents of dangerous driving.
GISC also administers the on-line reporting of theft to enable its investigation by Gardaí. Since 2010, members of the public may declare on line the theft of property under €500. The facility may be accessed using the link at the top right hand corner of this screen.
GISC can be contacted at:
Michael Davitt House
Tel: +353 94 9051131